By partnering with Virtuagym, Sentinel Leisure Trust has grown its digital platform

Sentinel Leisure wanted an app that could help them build a community where members could join groups that were relevant to them, interact with trainers and foster an environment where members could motivate each other.
sentinel leisure location
10,000 +

How does Sentinel Leisure Trust use Virtuagym’s software?

In 2018, Sentinel Leisure, a trust that manages a variety of UK-based leisure facilities, announced its partnership with Virtuagym to build online community groups to boost member engagement and interaction around the trust’s facilities.

Chris Ames, Director of Business Development at SLT Group said: “Our #thecompleteyou app is now split between our facility members portal and new community portal. We are utilising the traditional Virtuagym model to still actively engage our members using the site specific portals within #thecompleteyou. Our new community (SLT Group Community) portal is FREE for anyone. The free community enables users to sign up and access free content, community groups, find local, like-minded people, and more. Users can also upgrade to our PRO service which includes additional nutritional support and home workouts.”

From the beginning, the goal was to set up online community groups to create better interaction between gym staff and members. Staff could also share their health and fitness knowledge with members across all of the trust’s facilities.

“The two-pronged approach [of a mobile and community portal] allows us to interact with our current paying facility members and also begin to reach the wider community who are sometimes harder to reach. The mobile strategy allows us to engage with users across the county and challenge them to better themselves. Our community portal allows us to reach these people who perhaps need the extra support in making positive lifestyle changes and also changing their behaviours in everyday life.”

Features used

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Mobile App

Member-facing app with exercise guidance, online community, and access control integration.

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Club Community

Driving engagement and boosting customer retention through an online community with tailored interest groups.

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The great thing about the Virtuagym software is that it can be tailored to your business. It’s adaptable to any facility and any service, which is why it suits our business needs.

Chris Ames - Director of Business Development, , Sentinel Leisure Trust

Why does Sentinel Leisure Trust choose Virtuagym?

Sentinel Leisure wanted an app that could help them build a community where members could join groups that were relevant to them, interact with trainers and foster an environment where members could support and motivate each other.

“The support we needed from Virtuagym has been second to none. We have been very impressed with the system we are using and its adaptability to be bespoke in its design and functionality. Virtuagym and Ilanit have enabled us to work fluidly together to achieve the desired goals. We have been able to push the design and concepts to new heights in order to fully help our communities to live healthier and fuller lives.”

“We have now been working with Virtuagym gym management software for a number of years and are trusted and successful partners in the fitness and leisure industry. We have become development partners to further progress not only our own ambitions but also Virtuagym’s in improving the service we can offer users across the world.”

Rob Johnson, Operations Director for Sentinel Leisure Trust added: “We’ve built up a great partnership with the Virtuagym team. It’s been an easy process to communicate exactly what we’re looking for. They’ve done a great job to tailor their software to our needs and requirements.”

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